Privacy Statement

01 Our Commitment to Your Privacy

We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws. This Privacy Statement is a summary of our privacy practices for website visitors. It should be read together with our full Privacy Policy, which sets out our privacy governance framework in detail and is available on our website or on request from our Privacy Officer.

02 Your Safety Online

Your safety is important to us. If you believe someone may be monitoring your internet use, consider using a trusted device or private browsing mode where it is safe to do so. If appropriate, clear your browser history after visiting this website. If Reframe provides a Quick Exit feature, it is designed to help you leave this website quickly; however, it does not clear your browser history or internet activity. If you are in immediate danger, call 000.

03 What Information We Collect

We collect only the personal information reasonably necessary for our functions and activities. Depending on how you interact with us, this may include:

• Your name and contact details;
• Information you provide when seeking support;
• Donation information;
• Volunteer or employment application information;
• Event registrations;
• Website usage information; and
• Any other information you choose to provide.

Where reasonably necessary and permitted by law, we may also collect sensitive information, including health information and information relating to domestic and family violence.

04 How We Collect Information

We collect information directly from you where practicable through our website, telephone, email, online forms, donations, applications, events and meetings. We may also receive information from authorised representatives or referral organisations where permitted by law.

05 Why We Collect Information

We collect personal information to:

• Provide services;
• Respond to enquiries;
• Coordinate referrals;
• Administer donations;
• Recruit staff and volunteers;
• Improve our programs;
• Meet funding and legal obligations; and
• Manage our organisation.

06 How We Protect Your Information

We take reasonable technical, physical and administrative measures to protect personal information. Access is limited to authorised personnel who require the information to perform their duties. We apply additional safeguards to information relating to victim-survivors and children.

07 When We Share Your Information

We do not sell, rent, trade or otherwise commercially exploit your personal information. We may disclose information:

• With your consent;
• Where necessary to provide services or referrals;
• Where required or authorised by law;
• To prevent or lessen a serious threat to life, health or safety; or
• To trusted service providers who assist us to operate our organisation.

08 Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, understand website usage and enhance your experience. Cookies may collect information such as your IP address, browser type, device information and pages visited. You can disable cookies through your browser settings, although some website features may not function correctly. For information about third-party providers that assist us in operating our website and services, see Section 9.

09 Third-Party Service Providers

Reframe uses trusted third-party service providers to help deliver our website, services and organisational operations. These providers may process personal information on our behalf to provide website hosting, analytics, online forms, payment processing, email communications, cloud storage, customer relationship management and donation processing. Depending on the services we use, providers may include Google Analytics 4, Google Tag Manager, Microsoft Clarity, Meta Pixel, Mailchimp, Microsoft 365, Stripe, PayPal and other reputable providers. We take reasonable steps to ensure these providers protect personal information and comply with applicable privacy and security obligations.

10 Where Your Information is Stored

Reframe primarily stores personal information using secure systems located in Australia. Some information may be processed or stored by reputable cloud service providers operating internationally. Where personal information is transferred outside Australia, Reframe takes reasonable steps to ensure appropriate contractual, technical and organisational safeguards are in place in accordance with the Privacy Act 1988 (Cth).

11 Your Privacy Rights

You may request access to, or correction of, the personal information we hold about you by contacting our Privacy Officer. We will respond in accordance with the Privacy Act 1988 (Cth).

12 Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate and respond. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13 Contact Us

14 Accessibility

Reframe is committed to providing an accessible website and aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

15 Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our services, technology, third-party providers, legal obligations or privacy practices. The most current version will always be available on our website.

16 Privacy Collection Notice

Where we collect personal information through online forms, we will provide a short privacy collection notice explaining why the information is being collected, how it will be used and where you can find this Privacy Statement.